Terms of Service

The terms that govern your use of Spaceflare's protection products, console, credits, and APIs.

Last updated Effective v2.0
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These Terms of Service (the "Terms") govern your access to and use of the protection products, dashboard, and APIs of Spaceflare. Spaceflare is a PingLess Studios product, managed and operated by ALTIS TECH SOLUTIONS ("we", "us", "our"), with GST registration 27EVKPG7066M1ZV and its office at Room 110 Krishna Galaxy, First Floor, Mharal Pada Road, Near Tharwani, Varap, Shahad 421103, Dist: Thane, Maharashtra, India. Together these products, the Console, and the APIs are the "Services".

These Terms form a binding contract between ALTIS TECH SOLUTIONS and the person or entity that registers an account (the "Customer", "you", "your").

These Terms incorporate the Acceptable Use Policy, Privacy Policy, Refund, Cancellation & Chargeback Policy, Service Level Agreement, Data Processing Addendum, and Cookie Policy, each of which forms part of this agreement.

1. Acceptance & eligibility

A contract is formed the moment you first use the Services: by creating an account, purchasing or unlocking a product, installing one of our agents, or pointing your DNS at our edge. If you do not agree to these Terms, do not use the Services.

You may use the Services only if you are at least 18 years old and capable of forming a binding contract. The Services are offered for business and professional use, for servers, game servers, sites, and APIs you own or are authorized to administer.

If you use the Services on behalf of an organization, you represent that you have authority to bind it to these Terms, and "Customer" refers to that organization.

2. Account registration & security

You must register an account to use the Services, providing accurate, current, and complete information (including your name and email address), and keep it up to date.

You are responsible for the confidentiality of your credentials and for all activity under your account, whether or not you authorized it. Do not share your password or API keys with third parties.

Notify us promptly at support@spaceflare.org if you become aware of any unauthorized use of your account or any other breach of security. We recommend (but do not require) enabling two-factor authentication on your account where available.

3. Description of the Services

The catalog at spaceflare.org currently includes the following product families. The catalog may grow or change over time; any product we list becomes part of the Services under these Terms automatically.

3.1. Kernel firewall agents

OpenShield-XDP and LiteShield-XDP (each an "Agent") are eBPF/XDP firewall agents installed on your own Linux servers that drop L3/L4 attack traffic in the kernel driver path. OpenShield-XDP editions tune the same pipeline for UDP game and voice traffic: per-player rate limits, query/RCON shielding, and engine presets.

An Agent runs on your infrastructure under your control. You are responsible for installing, updating, and configuring it, for the servers it runs on, and for the compatibility of your kernel, hardware, and hosting environment. Detection and mitigation quality depends on your server's hardware, kernel version, NIC, and network path, none of which we control.

3.2. Managed edge protection

PingLess WAF (the L7 Shield) is a managed edge web application firewall. No agent is installed on your servers: a DNS change routes your traffic through our edge, where it is filtered before reaching your origin. Protection effectiveness depends on correct DNS configuration and on traffic actually traversing our edge; traffic that bypasses the edge and reaches your origin directly is outside the scope of the protection.

3.3. Tunnels

L4 Tunnel products relay traffic between servers using GRE tunnels, either between two of your own servers or through shared platform edge nodes. Availability and throughput of a tunnel depend on both endpoint networks, the intermediate carriers, and, for bring-your-own-server tunnels, on infrastructure we do not operate.

3.4. Server tooling

Health Monitor, Server Optimization, and Game Panel Setup run through a small fleet daemon you install on your servers. Health Monitor reports vitals and events to the Console. Server Optimization applies operating-system tuning changes to your server. Game Panel Setup installs and configures third-party game server panel software on your server. You authorize these actions when you start them; they modify your system, and you are responsible for having backups and for reviewing what will be applied.

3.5. Cloudflare integrations

Cloudflare Auto Setup and Cloudflare Analytics act on your own Cloudflare account through credentials you connect. We change and read your Cloudflare configuration only as you direct through the Console. Cloudflare is a third party; its availability, API behavior, and your obligations to it are between you and Cloudflare.

3.6. The Console and APIs

The "Console" is the Spaceflare dashboard for managing your account, enrolling servers, and reviewing telemetry. Servers connect with per-server API keys; the Console polls their metrics APIs for live traffic, attack records, bans, and geo data. Our APIs let you automate these operations.

3.7. An honest limitation (please read this one)

No security service can guarantee prevention of every attack, and ours is no exception. The Services are designed to substantially reduce exposure to denial-of-service and application-layer attacks, but:

  • we do not warrant that the Services will detect, mitigate, or block all malicious traffic, or any particular attack;
  • we do not warrant that your infrastructure will remain available, performant, or uncompromised during an attack or at any other time;
  • mitigation outcomes depend on factors entirely outside our control, including your upstream provider's capacity and filtering, your hosting and DNS providers, your server's hardware and kernel, peering and transit networks between us and you, and the size and nature of the attack itself;
  • filtering systems can be wrong in both directions: attack traffic may pass through, and legitimate traffic may be delayed or blocked.

The Services are mitigation and observability tools, not insurance. Maintain your own backups, redundancy, monitoring, and incident-response plans.

4. Credits, licenses & entitlements

Products are unlocked with account credits, our prepaid balance. Browsing the catalog is always free; credits are spent only when you take a real action (connecting a server or zone, creating a tunnel or site, running an optimization, and so on).

  • Top-ups. Credits are purchased in advance through the Console. Credits are not cash, are not redeemable for money, and are non-transferable between accounts.
  • Time tiers and slots. Each product offers admin-configured time tiers (for example 1 day, 7 days, 30 days). Unlocking a tier spends the stated credits and grants the stated number of usage slots for the stated period. When the period expires, you may keep using resources you already created, but new connections require a fresh unlock.
  • One-time licenses. Where a product is sold as a one-time license, the license includes lifetime updates for the licensed edition, within the per-license limits shown at purchase.
  • Price changes. We may change credit pricing, tiers, and slot counts. Changes apply to future unlocks only and never retroactively to an active unlock period.
  • Manual payments. Payments made outside the payment gateway (for example bank transfer) are recorded as pending and are credited only after an administrator reviews and approves them.
  • Non-payment and disputes. If a charge fails or an amount remains unpaid, we may suspend the affected Services. If a payment is charged back or is under review, we may mark the related invoice as disputed, pause related entitlements, and notify you, as described in the Refund, Cancellation & Chargeback Policy.

Current prices are listed at /pricing and in the Console. Prices are quoted in Indian rupees (INR) and exclude taxes; you are responsible for all applicable taxes, except taxes on our net income.

5. Trials & beta features

We may offer trials, previews, or beta features from time to time. They are provided as available, may contain bugs or incomplete functionality, and may be changed or discontinued at any time without notice. No SLA (including the Service Level Agreement) or support commitment applies to them, and we are not liable for harm arising from their use.

6. Customer responsibilities

You are responsible for how you use the Services. You agree to:

  • use the Services only to protect servers, game servers, sites, and APIs you own or are authorized to protect (your "Protected Infrastructure");
  • use the Services lawfully, in compliance with all laws applicable to you and to what you operate on your Protected Infrastructure;
  • comply with the Acceptable Use Policy, which is part of these Terms;
  • keep the contact email on your account current so legal, security, and billing notices reach you;
  • review and approve every change our tooling makes to your systems, and keep backups of anything you cannot afford to lose; and
  • have the rights and consents needed for us to process your Protected Infrastructure's network traffic metadata (source IPs, packet rates, attack signatures), as described in the Privacy Policy and Data Processing Addendum.

7. API usage

API access requires API keys. Keys are secrets: keep them confidential and never embed them in client-side code or public repositories. You are responsible for all activity performed with your keys.

The APIs are subject to rate limits described in the Console or API documentation. Do not exceed or circumvent these limits or interfere with the APIs' operation; we may throttle or restrict clients that generate abusive request volumes.

You must not resell, sublicense, or provide access to the Services or the APIs to any third party except under a separate written agreement with us.

8. Intellectual property

We own all right, title, and interest in the Services, including the agents, the Console, and the APIs, the underlying software, signatures, rulesets, and documentation, and the Spaceflare, OpenShield-XDP, PingLess, PingLess Studios, and ALTIS TECH SOLUTIONS names and brands. These Terms transfer none of those rights to you.

You own your data and the content, configurations, and materials you submit to the Services ("Content"); these Terms transfer none of it to us. You grant us a limited license to host, process, and transmit your Content only as needed to provide and improve the Services.

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use each Agent on your own servers, and to access the Console and APIs, solely while your entitlement is active and solely to protect your own Protected Infrastructure. You must not copy, modify, reverse engineer, or create derivative works of an Agent, except where such a restriction is prohibited by law.

If you choose to send us feedback or suggestions about the Services, you grant us a non-exclusive, perpetual, royalty-free license to use them without restriction or obligation to you.

9. Confidentiality

Each party may receive non-public information from the other that is designated confidential or that should reasonably be understood to be confidential ("Confidential Information"). Ours includes unpublished mitigation techniques, signatures, and infrastructure details; yours includes your non-public configurations and Content.

Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under or benefit from these Terms, and not disclose it to third parties except to personnel, affiliates, and advisors bound by equivalent obligations.

These obligations do not apply to information that: (a) is or becomes public through no breach of this section; (b) was already known to the receiving party; (c) is received from a third party without breach of any obligation; or (d) is independently developed without using it. A party may disclose Confidential Information where required by law or court order, with reasonable prior notice to the other party where legally permitted.

10. Third-party services

The Services interoperate with third-party infrastructure we do not control, including your hosting and upstream providers, DNS providers, Cloudflare, game server platforms, and our payment processor, Cashfree. Your use of those services is governed by their own terms.

We are not responsible for the availability, security, acts, or omissions of third-party services, or for failures or damage arising from systems outside our reasonable control. This includes, without limitation: null-routing or filtering by your upstream provider, DNS propagation delays, Cloudflare configuration or API behavior, and carrier or peering failures. Payment details are processed by Cashfree under its terms; we do not store your full payment credentials.

11. Suspension & termination

We may suspend or limit your access to the Services, in whole or in part, if: (a) you breach these Terms or the Acceptable Use Policy; (b) an amount due remains unpaid or a payment is disputed or charged back; (c) your use creates a security risk to us or other customers; or (d) the law requires it. Where practicable we will give you notice and an opportunity to cure first; where immediate action is needed (for example, ongoing abuse involving your account), we may act first and notify you promptly afterward.

You may terminate your account at any time through the Console, and you may cancel a recurring entitlement as described in the Refund, Cancellation & Chargeback Policy. We may terminate this agreement for convenience with reasonable notice, or immediately for a material breach you fail to cure after notice.

After termination you will have 30 days to retrieve exportable data from the Console; afterward we may delete it in line with the Privacy Policy. On termination, your access to the Console, APIs, and managed edge products ends immediately, and your license to use each Agent ends, except that one-time licenses retain the rights described in their license terms unless termination was for your material breach. Sections that by their nature should survive (payment, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law) survive termination.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR SECURE.

WITHOUT LIMITING THE ABOVE, WE MAKE NO WARRANTY OR REPRESENTATION THAT: (A) THE SERVICES WILL PREVENT, DETECT, OR MITIGATE ANY OR ALL ATTACKS, OR ANY PARTICULAR VOLUME OR KIND OF TRAFFIC; (B) YOUR SERVERS, SITES, OR APIS WILL REMAIN AVAILABLE OR UNHARMED; (C) ANY ATTACK, THREAT, OR ANOMALY WILL BE IDENTIFIED OR REPORTED; OR (D) THE SERVICES WILL WORK WITH ANY PARTICULAR KERNEL, HARDWARE, NETWORK, OR PROVIDER CONFIGURATION.

We make no uptime or performance commitment beyond the Service Level Agreement, whose terms are your exclusive remedies for the service levels it covers. Where a jurisdiction does not allow certain warranty exclusions, this section applies only to the extent permitted.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ALTIS TECH SOLUTIONS, PINGLESS STUDIOS, OR THEIR AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY, OR BUSINESS INTERRUPTION, OR FOR LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO DATA THAT IS NOT PERSONAL DATA WE HOLD ON YOUR BEHALF, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR, IF YOU HAVE PAID NOTHING, ONE THOUSAND INDIAN RUPEES (₹1,000).

THE ONLY RESPONSIBILITY WE ASSUME BEYOND THIS CAP IS OUR HANDLING OF THE PERSONAL DATA YOU ENTRUST TO US, WHICH IS GOVERNED BY THE Privacy Policy AND, WHERE IT APPLIES, THE Data Processing Addendum. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED BY LAW, INCLUDING FOR FRAUD, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; WHERE AN EXCLUSION IS NOT PERMITTED, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW ALLOWS.

14. Indemnification

You agree to indemnify, defend, and hold harmless ALTIS TECH SOLUTIONS, PingLess Studios, and their officers, employees, and agents from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your unlawful use of the Services; (b) your Content or anything you operate on your Protected Infrastructure; or (c) your violation of these Terms or the Acceptable Use Policy.

We will notify you promptly of any covered claim, cooperate reasonably at your expense, and let you control the defense, provided you do not settle in a way that imposes obligations on us without our prior written consent.

15. Governing law & disputes

These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of India, without regard to its conflict-of-laws rules.

Before filing a formal claim, the parties will try to resolve the dispute informally: send the other party a written description, and both parties will attempt in good faith to resolve it within 30 days of that notice.

If it is not resolved in that period, the parties submit to the exclusive jurisdiction of the courts of Thane, Maharashtra, India, and waive any objection to that venue; either party may still seek urgent injunctive or equitable relief to protect its intellectual property or Confidential Information.

16. Changes to these terms

We may update these Terms from time to time. For material changes, we will notify you by email or through the Console at least 14 days before they take effect, describing what changed.

Continued use of the Services after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Services and close your account before that date; refunds, if any, follow the Refund, Cancellation & Chargeback Policy. A version history appears at the bottom of this page.

17. General

  • Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the rest stays in full force.
  • No waiver. A failure or delay by either party to enforce a right or provision is not a waiver of it.
  • Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or to a successor in a merger, acquisition, or sale of assets, with notice to you.
  • Entire agreement. These Terms, with the policies referenced above, are the entire agreement between you and us about the Services, superseding any prior agreements on the same subject.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control: natural disasters, war, terrorism, labor disputes, utility or backbone network failures, or large-scale attacks on upstream infrastructure, provided it uses reasonable efforts to mitigate.

18. Contact

Questions about these Terms may be sent to our legal contact at support@spaceflare.org, or by post to ALTIS TECH SOLUTIONS (PingLess Studios), Room 110 Krishna Galaxy, First Floor, Mharal Pada Road, Near Tharwani, Varap, Shahad 421103, Dist: Thane, Maharashtra, India. GST: 27EVKPG7066M1ZV.

DateChange
Full revision: all current products covered, credits-based entitlements, expanded disclaimers and liability terms.
Initial publication.